Frequently asked questions
Where are you located?
We are presently functioning as an online marketplace, but are based as a company out of Thunder Bay, Ontario, Canada with no retail location at the moment.
Are your products vegan/gluten-free?
Unfortunately due to the premium quality of our product, our ingredients require non-vegan friendly components for the high quality end result including butter and eggs.
Gluten-free is something we are presently researching and developing, our intent on release of such a product is to have a minimal to negligible impact on the quality of the end product.
If the results of reformulation and testing do not result in a quality biscotti product, we will not be proceeding with the release.
Where do you produce your product? Are you licensed?
All of our biscotti are prepared and handled in a commercial kitchen that is regularly inspected by health authorities.
Our staff follow all necessary safe food handling protocols when preparing and handling the product.
Are any of your biscotti nut free?
We have several flavours that are nut-free; unfortunately due to the nature of the commercial kitchen we use, and the products we produce with nuts - we believe it is appropriate to warn the public about the potential of cross-contamination though all due efforts are taken to ensure our nut-free products are nut-free.
Do you offer wholesale pricing?
We do offer wholesale pricing for retail establishments looking to carry our product. Please contact us at email@example.com or through the website contact form for more information on our wholesale program for retail businesses.
We are also happy to announce we can now ship our product anywhere in Canada; so retailers outside Thunder Bay interested in carrying our product can also reach out to us to make arrangements.
Do you deliver/ship your product?
We are pleased to announce we now offer Canada-wide shipping through Canada Post. Our product is carefully packaged and sent out via Expedited Parcel service to all corners of the country! Simply select your shipping region upon check-out and the corresponding postal charge will be added.
We do add a $2.50 handling fee to all orders to cover the cost of packaging materials and labour cost - due to COVID-19 Canada Post is not guaranteeing postal times for any products; however we do ship them out within 48-hours of the order being placed - and we will send updates via e-mail including tracking information for all packages ordered this way.
Our local delivery pricing and regions are as follows:
FREE Delivery with $20 (subtotal) purchase, or $5 delivery fee for orders under $20:
Thunder Bay (Westfort, Fort William, Intercity, Port Arthur, County Fair, Current River)
Rural Thunder Bay (West to Mapleward Rd.)
Fort William First Nation - ALL URBAN POSTAL CODES IN THUNDER BAY (P7A, P7B, P7C, P7E, P7G, P7K)
FREE Delivery with $60 (subtotal) purchase, or $10 delivery fee (less than $60 purchase):
Murillo, Kakabeka Falls, Rosslyn, Stanley, Hymers, Nolalu, South Gillies
Do you offer catering services?
Anyone seeking our products at large gatherings, meetings, events is encouraged to reach out to us to explore options.
Our products come in a variety of flavours and are a wonderful accent to pre-existing fully catered events or any gathering that involves hot beverages!
What is the shelf life of your product?
As with any product, storage conditions are the most important factor in determining shelf life. Our product should be treated like anything else in your pantry, kept out of direct heat or sunlight but will last a minimum of 6 months.
Even though we don't use preservative rich ingredients, the baking process we use is part of our secret for using wholesome, natural, quality ingredients while maintaining a staggering shelf life.
We assure you once you taste our product, it won't be around long enough to push the shelf life limits!
Is biscotti healthy?
Generally speaking, yes!
Though it is typically considered a rich dessert, biscotti is surprisingly low on sugar - our recipe uses only one cup of sugar to produce an entire batch of 24 pieces!
We obtain the majority of our flavour from the ingredients added - whether it's dried fruit, nuts, chocolate (less healthy - but hey, live a little!), spice blends or the highest quality pure extracts to impart flavour; one thing is certain, you don't need to feel guilty enjoying our product!
I don't drink coffee, so I don't eat biscotti.
Though biscotti in North America is typically paired with coffee; we have taken every effort to remove coffee from the equation where possible.
Our flavour profiles and biscotti have been designed to be friendly to a wide variety of beverages including tea, cider, hot chocolate and even cold milk! Check our menu for suggestions on drink pairings for our flavours. In Europe it is traditionally paired with an italian dessert wine known as Vin Santo.
One of our staff members doesnt even dip his biscotti at all, just eats it as-is!
What's the difference between European and North American biscotti?
European biscotti typically uses oil (typically olive oil) in their recipe which extends shelf life but leaves the flavour somewhat lacking.
North American biscotti recipes use butter (in lieu of oil) and eggs in some recipes which creates a softer, flakier cookie with a much stronger flavour. These biscotti are still firm (but softer than European biscotti), as that facet of the production process is created by double baking the cookie which both recipes do.